ORDERS

Orders accepted only from persons 18 years or older.​

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GUARANTEE

Our jewelry is warranted against defects in the metals and stones used and manufacturing.

Warranty does not cover an item lost or damaged by a client.

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A client has the right to return a product if it is not made as ordered.

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Overall appearance and color of a horsehair ribbon varies depending on the characteristics

of horse's hair delivered by a client.

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PRODUCT DELIVERY TIME

Delivery time is 4 – 6 weeks from the time a client's horsehair has arrived at our facility

(if appropriate) and an invoice is paid.

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CONSUMER PROTECTION

It is our goal to exceed your expectations of us and of our products. If you are unsatisfied for

any reason, please contact us so that we can help. In the unlikely event that further negotiations

regarding your purchase become necessary, we pledge to follow recommendations of the

Consumer commissioner (Finland).

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DATA PRIVACY AND CONFIDENTIALITY

We won’t have your credit card or bank account information or any of your identity information

during an ordering process or afterwords. We only have your name, e-mail address, telephone

number and shipping address provided by you.

This information would not be given to any outside source and we won´t use them for marketing

without your permission.